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djr_uk
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TiVo box not booting up

Hi all,

Had a lot of issues with loading netflix up on the upstairs and downstairs box (this programme isnt available at the moment) and generally both boxes have been slow abd buggy downloading the EPG etc. 

I tried to reboot the box as usual by unplugging it and leaving it for 20 seconds. 

However instead of the welcome screen i got a down arrow pointing at the box randomly the same as in the picture here https://community.virginmedia.com/t5/Virgin-TV-V6/Virgin-V6-Box-Stuck-on-Welcome-Screen/td-p/3869502 

 

djr_uk_0-1593544829575.png

This is still ongoing as it flips to this symbol and the normal reboot welcome screen. broadband speed is not the problem its 350Mps but 2 out of the 3 boxes have become very sluggish. the tivo box in my bedroom next to the router is super fast as always. 

Any suggestions? 

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Megan_L
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Re: TiVo box not booting up

Hi Djr_UK,

Thanks for using the forums to get this issue looked into, I am sorry its become a problem for your TV boxes. 

Are both the boxes that are having issues V6 Boxes?

Also, how are they connected to the internet, wired or wireless?

Thanks,

Megan_L

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