TiVo box keeps rebooting, loads up guide, then distorted screen
3 weeks ago
We have had Virgin for approximately 2 weeks now, service hasn’t been great but that’s a different story. We have 2 TV boxes, both been working completely fine, until 1 of them today started to reboot itself on its own. when it loads up to the TV guide the picture is fine, you then click a channel it’s opens up a very distorted/pixelated screen. The sound is fine, just no picture. Only happening on one box, Checked all connections. I’ll attach images.
Re: TiVo box keeps rebooting, loads up guide, then distorted screen
2 weeks ago
Thank you for reaching out to us in our community, I am sorry to hear you have been having issues with your V6 box, I have tried to check things our end however haven't been able to locate your account with the details we have for you.
I will be more than happy to help, so I can access your account I will send you an invite into a private chat, please click on the purple envelope to accept.