@Kelliewebb wrote:
It’s got nothing to do with avoiding call times. The automated voice attempted to run checks on my box network ect, but found “no fault” because there’s no power and then hung up. It never gave me an option to speak to anyone-that’s what I meant by not being able to get through to anyone
Fair enough. When this happens, call back immediately. The IVR should recognise you're a repeat caller and bypass those checks.
VM staff do respond, but they're prioritising posts where other support mechanisms aren't appropriate. In this case, calling should work.
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