TiVo V6 Remote

[Oliverparris]

My TiVo V6 remote suddenly stopped working. I assumed this was the batteries which I changed to a fresh set but there is no response from the remote at all.
i tried to follow the reset, I.e. hold TV and Clear but no green light ever appeared.
Can’t try and re-pair the remote via the box as you can only scroll from first option to the end.
I can’t watch anything until the guide goes and I manually change channels which is tedious.
anyone experience this issue. May need a new remote?
would also be novel if there was an easy helpline number. Sign of the times and cost cutting I suppose!

thanks,
Ollie

[roy247]

Try this link,

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote

[newapollo]

Hi @Oliverparris 

If you follow the instructions on the link given by @roy247  you can order a replacment remote,  and on the last page there is a link to download the TV Control app. You can use the app as a temporary replacement until you receive a new remote.

[Oliverparris]

Thank you both for your help and swift responses. 

ollie 

[Ashleigh_C]

Hi there @Oliverparris 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

Thank you so much as well to our community members newapollo and roy247 for their help and guidance on this. 

Have you been able to order a replacement remote?