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frankgibb
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TiVo V6 Box Stuck on StartingUp loop

I have what seems like the exact same problem. Continuously restarting and lights as described in the earlier post.

Do I need to phone to get a replacement.

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japitts
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Message 2 of 11
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Re: TiVo V6 Box Stuck on StartingUp loop

@frankgibb 

Better to start your own post than add "me too" to someone else's - I've done it for you here.

If your TV box is stuck restarting or won't boot up, then yes - it has a fault.

You can either call in to report this (150 from a VM phone or 0345 4541111 from any other phone) or wait on here for VM staff to respond which may take a few days.

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David_Bn
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Message 3 of 11
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Re: TiVo V6 Box Stuck on StartingUp loop

Thanks for your post @frankgibb, and I'm sorry to hear about the issues with the set top box.

Can you please confirm if this issue is still on going or if this has since been resolved?

If you're also able to confirm what model of set top box this is, that would be most welcome

Kindest regards,

David_Bn

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frankgibb
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Re: TiVo V6 Box Stuck on StartingUp loop

Hi @David_Bn,

This is still ongoing. The set top box is a Cisco CT 8685.

Thanks,

Frank

 

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japitts
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Message 5 of 11
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Re: TiVo V6 Box Stuck on StartingUp loop

I think you've got a TiVo not a V6.

There's pictures of the boxes here if you want to check.

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Travis_M
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Re: TiVo V6 Box Stuck on StartingUp loop

Hi @frankgibb

 

Thanks for posting on our community forum!

 

Have you managed to get this sorted since posting or is the issue still ongoing?

 

Regards

Travis_M
Forum Team



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frankgibb
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Re: TiVo V6 Box Stuck on StartingUp loop

@japitts Correct - thanks. I was misreading the wording on my bill.

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frankgibb
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Re: TiVo V6 Box Stuck on StartingUp loop

Thanks - you are correct. I was misreading the wording on my bill.
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frankgibb
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Message 9 of 11
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Re: TiVo V6 Box Stuck on StartingUp loop

@Travis_M

Issue is still ongoing.

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John_GS
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Message 10 of 11
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Re: TiVo V6 Box Stuck on StartingUp loop

Hi frankgibb

 

Thanks for coming back to us. 

 

I'll get you a tech visit out to resolve this.

 

Best,

John_GS
Forum Team


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