I have what seems like the exact same problem. Continuously restarting and lights as described in the earlier post.
Do I need to phone to get a replacement.
Go to Answer
Better to start your own post than add "me too" to someone else's - I've done it for you here.
If your TV box is stuck restarting or won't boot up, then yes - it has a fault.
You can either call in to report this (150 from a VM phone or 0345 4541111 from any other phone) or wait on here for VM staff to respond which may take a few days.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Found this answer helpful? Share it!
Thanks for your post @frankgibb, and I'm sorry to hear about the issues with the set top box.
Can you please confirm if this issue is still on going or if this has since been resolved?
If you're also able to confirm what model of set top box this is, that would be most welcome
This is still ongoing. The set top box is a Cisco CT 8685.
I think you've got a TiVo not a V6.
There's pictures of the boxes here if you want to check.
Thanks for posting on our community forum!
Have you managed to get this sorted since posting or is the issue still ongoing?
New around here? To find out more about the Community check out our Getting Started guide
@japitts Correct - thanks. I was misreading the wording on my bill.
@Travis_MIssue is still ongoing.
Thanks for coming back to us.
I'll get you a tech visit out to resolve this.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill