Is the internet connection on the box up & running?
Go through the Help pages on "missing channels" & also the network section of the settings menu & force a connection to the VM network. If this fails you have no option but to phone CS & get the box re-authorised.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks