The new tivo V6 BOX gives S102 Error message - unable to acquire channel information.
The new V6 tivo box has just arrived. I have commenced setting it up. All cables are secure, the automatic startup checklist (connections, getting/loading info, verifying etc) seems to have no issues and the latest software seems to download/install OK during the first phase however when it then attempts to load the channel list it gets stuck at 33% and then gives the S102 Error message - Unable to Acquire Channel Information. I am aware that the new tivo can require multiple reboots (i have already rebooted it several times) and perhaps up to an hour to complete this installation process, but i want to be sure theres nothing else thats wrong or that i have overlooked. As far as i am aware i have activated the new bundle package (via phone). I have also read in the virgin media community support forum that others had stalled at 33% during the channel list installation phase of their V6 tivo too, so presumably it requires additional help from virgin media staff/technical team in order to resolve this issue? Is there any way of doing this online without having to phone customer support for assistance?