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cheekyangus
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The Lost Symbol episode unavailable

This is bound to affect other boxes, but you've closed the general "TV" forum, so it'll have to be here.

We watched Episodes 1 to 6 via On-Demand over the weekend. Tonight we discover Episode 7 says "Upgrade To Watch". I looked at Episodes 8 & 9 out of curiousity, and they both say "Included In Package"  just like Ep1-6.

Please could you fix Episode 7 of The Lost Symbol as this is obviously an error.

Thanks.

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japitts
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Message 2 of 24
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Re: The Lost Symbol episode unavailable

I agree there's some inconsistency in the formats offered here - some HD-only, some SD-only and a scattering of UHD for good measure.

E7 is only in HD, so unless you're on Maxit/XL package with Sky Max HD in your bundle along with box-sets, that's probably the underlying reason.

The staff should be along to pick this up.

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ARiley
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Message 3 of 24
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Dan brown

Why can I watch Dan Brown the lost symbol episode 1, 6,7 and so on but I have to upgrade to watch episodes 2,3,4,5????

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japitts
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Re: The Lost Symbol episode unavailable

@ARiley 

I've merged your post with another thread discussing the same (VM-end, so not a single user) issue.

How this affects you depends which TV bundle you're on. Sky Max HD & boxsets are only inclusive on Full-House/Maxit/XL bundles.

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CC29
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Message 5 of 24
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Re: The Lost Symbol episode unavailable

Watched episodes 1-9 and the final episode is not showing. Does anyone have the same issue?

cheekyangus
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Re: The Lost Symbol episode unavailable

There's 10 episodes?! I'd assumed it was like Peacock Original "Brave New World" and was 9 episodes. I see I was mistaken.

Episode 10 wasn't showing for me either.

Seems not one person has an identical issue.

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CC29
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Re: The Lost Symbol episode unavailable

I only know there are ten as I looked it up on IMDB. Originally, I thought they'd finished it on a cliffhanger and there was going to be a second series, but as it's based on the book I knew there wasn't enough storyline for any more episodes. A friend of mine who has SkyQ has watched all ten, so it's definitely a Virgin issue.  

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cheekyangus
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Message 8 of 24
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Re: The Lost Symbol episode unavailable

I've seen many TV adaptations of books that have went far, far, past their original source material and onto further series.

That said, I'm not expecting another for this.

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TheAndrew
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Message 9 of 24
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Re: The Lost Symbol episode unavailable

Having the same problem. Tells me to subscribe to watch Episode 7 and doesn't show Episode 10 at all!

Is Virgin even looking in to this?

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Jen_Y
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Message 10 of 24
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Re: The Lost Symbol episode unavailable

Thank you for flagging this to us.

We'll take a look and add the missing content. 

 

Thanks 

Jen_Y

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