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ifev
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Text message for collections

Got a text message today from 07866019060 asking if they can collect my equipment.  Can you please confirm if this is legitimate or if this is due to the information leaked from your data breach.  

 

Thank you

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Martin_N
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Re: Text message for collections

Hi ifev,

 

Thank you for your post and welcome to the community.

 

Do you have any equipment that needs to be collected?

 

^Martin

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ifev
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Re: Text message for collections

Hi Martin, thank you. 

I do, but I was advised last week that I would be sent packaging to return the equipment.

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Martin_N
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Re: Text message for collections

Due to the need to take packaged equipment to another location we have temporarily changed the way we get equipment. 

 

The text message is from ourselves, if you can follow the instructions that should be with the message our engineer should be able to collect the equipment without any contact. 

 

Many Thanks

 

^Martin

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ifev
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Re: Text message for collections

That's perfect thank you just wanted to verify. 

Will there be any confirmation of collection provided? As just strolling through some of these forums there seems to be some issues where virgin have claimed to not receive the equipment 

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Martin_N
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Re: Text message for collections

It's likely the engineer collecting the equipment will contact you when close to the property.

 

^Martin

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