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nannyph5
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Televison keep cutting out..

Why does our television keep cutting out for about 8 seconds then comes on again. So annoying.Tried changing HDM cable it made no difference.

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japitts
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Re: Televison keep cutting out..

Is this on any specific channels? Or when watching a specific app or recorded programme?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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nannyph5
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Re: Televison keep cutting out..

No any channel and recordered programmes. 

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Martin_N
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Re: Televison keep cutting out..

Hi nannyph5,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you're having with your Tv services. I have checked over your services on our side and cannot see anything that could be causing this. 

 

Can you confirm if all the cables have been secured in the Tv & Box? 

 

Have you tried an alternative HDMI port in the Tv?

 

^Martin

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nannyph5
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Re: Televison keep cutting out..

Hi, an engineer came yesterday and moved the HDM1 port on the tv but didnt work, he used a second port and so far so good. So fingers crossed. Thank you for your helpful advise.

Pauline.

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Martin_N
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Re: Televison keep cutting out..

I'm glad to hear that has been resolved for you. Please let us know if you have any further issues with this.

 

^Martin

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