Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061 - this is probably better than the online status page for localised/street-level faults that signal/pixellation ones tend to be. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Thanks for your post and for reaching out to the Community Forums, Loosecanons,
Sorry to hear that you have been having issues with your TV service. We can check if there is a fault in the area, test the line, replace your equipment or book visits for you online, using the service chere here: virg.in/service Japitts is right that calling 0800 5610061 is the best option to know what happening in the area. Have you been able to get things sorted since your post?
If not, and you are still having issues, let us know and I'll send you a private message.
Thanks for using the forums to get this issue with your services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I've already taken the time to look into your services on my side and can see the outage that was affecting your service has now been fixed - however, I can still see some potential issues with your Broadband and TV which may be materialising as poor picture/sound on your TV and intermittent connection on your broadband.
Looking at your TV box's specs I can see some levels need looking at by an engineer, which I will book for you in a moment 🙂
As for your broadband, I can see it's been over 40 days since you last rebooted your Hub which can cause issues in itself. Could you please reboot the Hub now for me? It will reset the data in your Hub and allow for smoother connections going forward.
If you still have issues with your broadband 2 or 3 hours after a reboot, please let me know!
I am going to send you a PM now in order to book an engineer for you 🙂
Hi, thanks for looking for me. Much appreciated. When the engineer came he did imply that the loss of broadband and the TV pixilation could be related. I don't know when when it was fixed outside.
FYI - I lost WIFI twice today whilst working in meetings. The green light on the Hub was flashing each time. I've bought an [expensive] WIFI booster as I understand Virgin charge for Homeplugs ie via the mains but if it's being lost at the router itself that won't fix it.