Tech failed to turn up for a Fault Appointment

[prog150]

Yesterday (13 Dec 22, 4-7pm) I had a scheduled Fault Appointment.  I received a number of text reminders from Virgin Media including one on the morning of the appointment.  Unfortunately no one turned up which was very frustrating.  I did not receive a call or a text to let me know what was going on.

I checked my Virgin Media app at about 8.15pm on the 13 Dec 22 and noticed that my Fault Appointment had been rescheduled to the 19 Dec 22.  I know that I can rescheduled if this date is not suitable, however, I'm disappointed by the lack of communication from Virgin Media.

Is there anyone you can speak to if a Technician fails to turn up?  I have tried ringing 150 but just get caught up in recorded messages.

I'm keeping my fingers crossed that someone will turn up on the 19 Dec 22 to replace my Virgin TV V6 box which is no longer working.

[japitts · Accepted solution]

---

@prog150 wrote:

Is there anyone you can speak to if a Technician fails to turn up? I have tried ringing 150 but just get caught up in recorded messages.

---

150 (or 0345 4541111 from a non-VM phone), choose the "I have a fault with my TV service" option, then press nothing else and just wait on the line.

[prog150]

Thank you. I'll give this a go.

[Lee_R]

Hi prog150, thanks for posting and welcome back to our community.

Sorry to hear of you having a technician appointment that did not take place, that you were not notified that the technician was not attending. I am sorry for any inconvenience the delay in fixing your service fault, may be causing your household. I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.  For future reference, you can monitor any appointments here.

Regards
Lee_R