Everyday we try to watch Netflix via the app through our V6 box, without fail, we will receive the error code TVQ-PB-101 and everything will fail to play. Amazon Prime also has no playback when this happens.
I had seen on Netflix website that it’s a problem with the data storage on the box and to clear it, you should unplug the power cable leave for a minute, press the power button to clear the cache and plug it back in. This works without fail, and we’ve been doing this for maybe 4 weeks now, every single day.
Running out of ideas as to what to try now, as I’ve reset the box to factory settings, completed restarts via the settings menu and the only thing that’s seems to work is taking the power cable out.
The issue reoccurs when the box is turned off overnight and we try to watch the next evening.
Tried to call the customer support but I just get cut off around 40 minutes into holding.
Engineer visit was arranged, received a call a day later saying VM are going to send a new V6 box. Box arrived, installed and tested, same problems straight away. Another engineer booked, turned up at 8am Saturday morning and tried a few things. Ultimately decided to replace the box, despite showing that it didn't work the first time.
Anyway, engineer left after testing lines etc but a few moments later it happened again.
We are still making do with resetting the box daily when we want to watch Netflix and Amazon Prime Video and I've now resorted to plugging a smart WiFi plug into the V6 box mains plug to switch the V6 box off and on without having to get up and get behind the TV cabinet each time. Obviously not the ideal solution but Virgin seem unable to fix the issues.
I had seen some other notes online about 3rd party equipment causing the issues which would surprise me if true. I.e Soundbars etc.
I personally have a sound bar connected via optical with a wireless sub. I also have the Hue Play HDMI Sync Box. That has 4 HDMI's plugged into it, one to the TV and then 1 to the V6 box, another to my desktop computer and a third to the Nintendo Switch. I will test the TV without the HDMI Sync Box and just go direct into the TV from the V6 box and see if that resolves the problem.