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ClairG
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TV stuck on starting up message

My TV is stuck on starting up message? 

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newapollo
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Re: TV stuck on starting up message

Hi ClairG,

Sorry to see you are having problems with your V6.

You can try turning it off at the mains for 10 minutes, this may allow the internal computer memory to reset.

It that doesn't work it sounds like you may need a new box. That would mean losing all your links and recordings.

One thing you can try is  a hard reset -  BUT Please note doing this will erase all the V6 data - such as all you recordings and links (the same as getting a new box)

Since you will have already tried the 10 minute "fix", turn kit off at the mains again for 5 minutes then 

Hold the + and standby buttons on the front of the V6 together simultaneously and keeping the buttons pressed in turn the V6 on again with the rocker switch on the back,  and wait till you see the welcome screen appear on the TV - then release the buttons. 

If that fails sign into Check Service status at the top of this page. It shows any local faults, but more importantly you can also run a test against the V6 box. By doing this VM should be able to try and connect to your box and determine what  the problem is. Sometimes this results in them sending out a replacement and/or engineer, which saves a phone call.

.If the above doesn't help then you should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faultsbut best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

When calling Faults hopefully the system will recognise that you've used the online faults checker and place you into a queue for an agent to pick up.

If not and you get the automated response asking you to press 1 for the link to online support etc.

Iignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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japitts
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Re: TV stuck on starting up message


@ClairG wrote:

My TV is stuck on starting up message? 


I'm sure you probably do mean that it's your V6 box stuck in startup (and not your TV)... but if so, that's a TV issue.

If your V6 is indeed stuck in the startup loop, then newapollo's advice is correct - you can try powering off at the mains for perhaps 10minutes to break the cycle but otherwise your best course of action is a call to VM faults to report this.

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