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potter
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TV stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults back to

Hi,

Since last night TV is stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults back to welcome screen.

Turned out using rocker switch behind on box and also turned off at mains plug also tired holding the + and restart buttons then switching box back on but nothing working.

Internet fine and I can access Netflix etc so definitely the V6 box

Looking for help and suggestions please

Many thanks

 

 

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Lee_R
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Re: TV stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults ...

Thanks for posting potter and I am sorry to hear you're having issues with your TV service.

Can I ask are you a multi-room user, or single box?  If so are you only having this issue on the one box?

Regards

 

Lee_R

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potter
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Re: TV stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults ...

Hi Lee

Thanks for reply.  Just the one single box in the home

Regards

 

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Lee_R
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Re: TV stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults ...

Thanks for confirming this potter.

I am sorry with the inconvenience this is causing you.  To enable me to look into this further for you, I am going to send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards


Lee_R

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potter
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Re: TV stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults ...

Hi just checking if you got my reply in private messages as not used that function before and not sure
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Lee_R
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Re: TV stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults ...

Hi potter

They have not yet reached me 🙂

Regards

Lee_R

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potter
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Re: TV stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults ...

Okay silly question but in the box below your message it read reply so I typed in the details there but theres no send or submit button - can you advise

 

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Lee_R
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Re: TV stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults ...

There should be an option in red that says 'reply' 🙂

Regards

 

Lee_R

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potter
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Re: TV stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults ...

Nope defo nothing like that - help 🙂
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potter
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Re: TV stuck on Welcome Screen - then shows white blocked arrow pointing downwards then defaults ...

tried it on my mobile and it gave me the red rely submit so fingers crossed reply send
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