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Katedaggers
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TV set up code s102

Hi 

tried to install new tv box (had v broadband previously but new to tv) it’s getting stuck on 33% and error code s102 which tells me to contact virgin I’ve tried 3 times today and been unable to get through - can anyone help me please 

 

thanks 

kate

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japitts
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Re: TV set up code s102

I'm afraid, as per https://www.virginmedia.com/help/virgin-tv-error-codes/s102 this can only be resolved by calling.

Although.... I'm presuming you have a V6 rather than TiVo (check here ) - make sure the box has a working internet connection via your homehub as well as the co-ax carrying your TV signals.

How is your V6 connected to your homehub?

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