I got a new V6 box last month and the remote has never worked properly and now it's given up completely. I've changed the batteries (twice!) and re-paired a few times but nothing improves it. Any ideas or suggestions as to how I get a replacement.
I think its to send you out a new one we need to know where to send it to. Try pressing TV and CLEAR at the same time. The LED on the remote flashes green twice. Then press thumbs down 3 times followed by OK twice and this will reset the remote. The next time you press a button you will get a solid green light and it should re-pair to the V6