I have: carried out the reset process, checked/secured all the connections, changed cable ports. These have not resolved the problem. Please can anyone advise if there is anything else that I can try to resolve this problem?
@Lucite042014@Martin_N (VM Forum staff) has sent you a PM (private message) to progress your fault. Please don't create further duplicate posts, it can lead to different people replying in different threads, which confuses everyone.
In the top-right of your forum screen, there will be an envelope symbol, it should have a number next to it signifying a private message. The contents should hopefully be of assistance, if you're not able to call 150 for whatever reason.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks