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problemchild197
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Message 11 of 22
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Re: TV on line service struggling

Tom,

Using Speedtest app on my iPhone right next to the box I am able to get 200mbs 

are you saying that the v6 box will struggle to deliver on demand and streaming services unless a wired connection is made to the router? If so then this was never made clear and having multi-room, a wired connection to each V6 is not possible.

my contract has expired so potentially time to move back to sky

i will try the app

 

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Message 12 of 22
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Re: TV on line service struggling

Thank you for the update Problemchild197,

 

Your main V6 box would need to be a wired connection but your extra V6's can be wireless, we do just always recommend anything you're using to stream services would be best on a wired connection as even though your WiFi is running great on your phone it's not guaranteed over wireless connection especially when you're streaming and need constant stable connection as wireless can be unstable compared to if you were using an ethernet connection.

 

Hope this helps, Emily.

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problemchild197
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Message 13 of 22
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Re: TV on line service struggling

Hey Emily - thanks for that

the issue is the smart tv next to the box can stream the same iPlayer programme without any issues.

I have no v6 box near my superhub3

id need the cabling rerouted around the outside of the house 

the previous owners had the broadband coming into a bedroom issued as an office so that’s where the superhub3 was fitted and then all the v6 boxes in the other rooms around the house.

how simple would it be to get the superhub3 relocated to be next to the v6 box?

 

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Message 14 of 22
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Re: TV on line service struggling

@problemchild197 , It would be useful at this stage to review your V6’s internet connection as follows:

1. Navigate as follows in your V6:

Home > Help & Settings > Settings > Network > View Network Status >

and report:

Link Status

Signal strength

Connection Speed

2. Perform a speedtest on your V6 by navigating as follows:

Home > Help & Settings > Help > Our Other Products > Broadband > Take a Speed Test >

When you see the Start TV Speed Test button, press Play on your remote, not OK

and report the download and upload speeds.

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problemchild197
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Message 15 of 22
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Re: TV on line service struggling

Link status - Connected 5GHz

strength - 55% (good)

connection speed 877Mbps

Download speeds 121Mbps

Upload speeds 11Mbps

 

I’ll move the v6 box into a few locations to see if I can increase strength 

 

 

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Message 16 of 22
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Re: TV on line service struggling

Thanks for providing those stats for us. 

Please let us know how you get on when moving the box to a different location.    

Thanks

Lindsey_C

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Message 17 of 22
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Re: TV on line service struggling


@problemchild197 wrote:

Link status - Connected 5GHz

strength - 55% (good)

connection speed 877Mbps

Download speeds 121Mbps

Upload speeds 11Mbps

 

I’ll move the v6 box into a few locations to see if I can increase strength 

 

 


Can I ask if you have given separate WiFi names (SSIDs) to the two WiFi bands, 2.4GHz and 5GHz, on your Hub 3.0?

If not, it may be that the V6 is seeing various strengths from each and occasionally swapping.

It would certainly be worth making this change to ensure the V6 can be explicitly connected to the 5GHz WiFi band.

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Message 18 of 22
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Re: TV on line service struggling

No we don;t name them separately as if they are names the same, the devices in your home should just switch between the 2 connections and you get a more seamless connection. 

If you would like to have the 2 connections named differently, you can sign into your hub by entering 192.168.0.1 into your web browser and sign in. Please keep in mind, if your hub is in modem mode you will need to go to 192.168.100.1

Thanks

Lindsey_C

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problemchild197
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Message 19 of 22
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Re: TV on line service struggling

Well it’s been ok until today and it’s fallen over again

160mb wifi

52% signal strength

702mbps connection speed 

yet I am unable to watch Netflix as I don’t have any connection. Vids buffer and struggle to load and then give me an error

 

JJ

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Message 20 of 22
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Re: TV on line service struggling

Hi problemchild197,

 

Sorry to hear you're still having some issues with it. Can you confirm if your hub has been rebooted recently?

 

If not, can you please perform a pin hole reset, and let me know if there are any improvements.

 

Alex_Rm

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