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TV not starting up

We had Virgin installed today. One of our boxes isn’t loading. It’s changing from a welcome page to starting up page and intermittently turning off. Any ideas? We’ve tried turning it off and all cables are secure. 

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Re: TV not starting up

Hi Joannejky,

 You might need to phone 0800 953 9500 to get your box activated.

You will need the box serial number, and your account and area number

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: TV not starting up

Thanks. It was working earlier when the engineer installed it? 

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