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randombeats · ‎20-12-2023

Hi hope you're well,

Our TV guide on the v6 keeps saying to be announced if we go past the current day.

Does anyone know if there's an issue with it? We've rebooted everything and it's still the same.

Thanks Richard

japitts · ‎20-12-2023

A loss of EPG is indicative of a loss of internet connection, which is used for guide updates. Are you able to use OnDemand and/or streaming services? These use the same internet connection.

If no - how is your V6 connected to your homehub, for it is this which provides the internet connection

If yes - follow Home > Help & Settings > Settings > Network > Connect to VM services now. The reload may take a while depending how long it's been, but should then show a success timestamp in the top-left.

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japitts · ‎20-12-2023

A loss of EPG is indicative of a loss of internet connection, which is used for guide updates. Are you able to use OnDemand and/or streaming services? These use the same internet connection.

If no - how is your V6 connected to your homehub, for it is this which provides the internet connection

If yes - follow Home > Help & Settings > Settings > Network > Connect to VM services now. The reload may take a while depending how long it's been, but should then show a success timestamp in the top-left.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks