• 2
  • 0
  • 0
Joining in
Message 1 of 3
Flag for a moderator

TV guide

Why is it showing to be announced on TV guide. Can't watch catch up TV either. It is a V6 box. Sorry someone did reply but seem to have deleted reply in error

0 Kudos
  • 3.95K
  • 633
  • 871
Community elder
Message 2 of 3
Flag for a moderator

Re: TV guide

Hi bassmanandyc,

This happens when the V6 has lost connection to the internet.

Using your remote go to HOME > Help & Settings > Settings > Network > Connect to the Virgin Media Service now


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
  • 5.54K
  • 704
  • 1.09K
Very Insightful Person
Very Insightful Person
Message 3 of 3
Flag for a moderator

Re: TV guide

How is your V6 connected to your homehub? newapollo has given good advice as regards the quick fix - but the V6 boxes update their guide every 6 hours, and to have "TBA" on all channels tends to suggest your box has lost its internet connection for at least a week, most likely a lot longer.

You may have an underlying problem with your box's internet connection, or you may have just been unlucky.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks