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It sounds like the box has lost it's network connection.
Using your TV box remote:
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Also worth checking if OnDemand & streaming services work, it's the same underlying internet connection that's used for guide updates.
If you can use VoD, then follow newapollo's advice.
P.S... the 9-digit number you've posted next to "Info" - what's the significance?
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Thank you it did work.
P.S... the 9-digit customer reference- Virgin Media can never match my customer account with my community account.
@catherines03 wrote:P.S... the 9-digit customer reference- Virgin Media can never match my customer account with my community account.
I suspected as much - this sort of fault shouldn't need a/c access but you weren't to know that. I've asked @ModTeam to remove that for you.