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catherines03
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TV guide to be announced

Spoiler
Hi,


My TV guide is unavaliable. It says to be announced.

It has been like this for a week now.

I have reconnected with Virgin media but it has not worked.

Please could you help.

[REMOVED]
 



Thanks 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
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newapollo
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Re: TV guide to be announced

Hi catherines03,

It sounds like the box has lost it's network connection.

Using your TV box remote:

  1. Select the home button
  2. Use the directional buttons to select Help & Settings
  3. Select Settings
  4. Select Network
  5. Select Connection in progress: get status or Connect to the Virgin Media Service now
Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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japitts
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Re: TV guide to be announced

Also worth checking if OnDemand & streaming services work, it's the same underlying internet connection that's used for guide updates.

If you can use VoD, then follow newapollo's advice.

P.S... the 9-digit number you've posted next to "Info" - what's the significance?

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catherines03
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Re: TV guide to be announced

Hi,

Thank you it did work.

 

P.S... the 9-digit customer reference- Virgin Media can never match my customer account with my community account.

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japitts
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Re: TV guide to be announced


@catherines03 wrote:

P.S... the 9-digit customer reference- Virgin Media can never match my customer account with my community account.


I suspected as much - this sort of fault shouldn't need a/c access but you weren't to know that. I've asked @ModTeam  to remove that for you.

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