I believe it is the slightly older virgin box I have. I usually have it switched off for days at a time because it can be quite noisy in a quiet room. Anyway I have switched it back on today and every channel is showing as “to be announced” I have gone through the steps of connecting it and every step is completing correctly but when it finishes everything is still showing as to be announced.
If you have tried the force connection that goes through multiple stages the next thing could be a clear and reset. This is found in the settings. Be careful which one you choose as this could wipe all your recordings and planned recordings.
If you PM your acc number and address I can take a look our end.
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