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Chriscambrian
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TV guide blank

Hi my TV guide is blank can’t see any upcoming shows or record anything 

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newapollo
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Re: TV guide blank

Hi Chriscambrian,

It sounds like your V6 has lost the internet connection.

You can either reboot or reconnect to the network.

Using your V6 remote   

Help & Settings>Settings>Network>Connect to the Virgin Media Service now

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Chriscambrian
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Re: TV guide blank

Hi I have tried both and nothing 😣

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Chriscambrian
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Re: TV guide blank

When I click to connect to services it’s gets to the last one loading info and in brackets says preparing to load but been in that for hour and don’t change 

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japitts
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Re: TV guide blank

Ok, let's cover some basics - firstly do you definitely have a V6 box and not a TiVo? Check here if you're not sure - the boxes do connect to the internet differently so it makes a difference.

Assuming you are using a V6.... if you follow Home > Help & Settings > Settings > Network, in the top-right it will report your internet connection status. What does it say? And is your box connected to your homehub using Ethernet cable or WiFi?

In the top-left your box should timestamp the last connection with either success or the reason for failure. Again, what does it say?

If you have a TiVo, please check the front-left of your box where there's 3 green lights. The middle light next to the "heart" symbol is the internet connection, is it flashing or solid?

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