TV facilities not working even after engineer been out

[shelives]

the engineer came out after having NO INTERNET and NO EMAIL and restricted TV this was for over 7 days

and had to go to green box where he said our tag was missing off our wires and had been pulled out on purpose by another engineer

this engineer stayed so long and then said it would take a while to set up all stations

we are still getting C130 problems and error codes   it says network cable unplugged - but it is exactly how the engineer left everything - we have not moved anything. so connection cannot be tested - 

i could not even test the equipment on virgin media site- error code  ethernet cable is unplugged n 27 - the engineer did all the removal of cables etc. 

there are lots of pages i cannot access - look at services in area - error code 

I cannot go on search for tv programmes - i cannot do a lot of things - surely i dont need to keep asking the engineer to come out - basically i have missed 2 weeks of tv facilities

i missed 1 week of internet and emails

i want a refund for this. 

[newapollo]

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@shelives wrote:

we are still getting C130 problems and error codes   it says network cable unplugged - 

i could not even test the equipment on virgin media site- error code  ethernet cable is unplugged n 27 - the engineer did all the removal of cables etc. 

there are lots of pages i cannot access - look at services in area - error code 

I cannot go on search for tv programmes -

i want a refund for this. 

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Hi @shelives 

I often get errors when using Chrome to view pages, either try again using an incognito window or a different browser.

Both error messages refer to a TIVO or V6 box, but you've posted in the 360 forum.  I'll assume you have a V6 box and work from there.

With error N27 you should check your ethernet cable. It sounds to me like the engineer has left the ethernet cable connected to back fo the V6 box, but the other end is not plugged into the hub. If you are using  a wired connection then the ethernet cable needs to be connected to both the hub and the V6

If you are wanting to use a wifi connection with the V6 then unplug the ethernet cable from the back of the V6,  you should then be able to set up a wireless connection to the V6 box.

Using your remote  control Select Help & Settings on the Home screen. 

Choose Settings.>   Network. > Connect to the Virgin Media TV service now
•  If you select Change Network Settings > From here, you can change or update your WiFi settings.

If you are connected via Ethernet cable you may not see this option. -   remove the ethernet cable from the back of the V6

[nodrogd]

C130 means the TV box cannot connect to your VM internet hub. How is this connected?

It should either have an Ethernet connection (direct wire) or be connected via WiFi. This connection is the customers responsibility. The VM technician is only responsible for ensuring the white coaxial connection that delivers the live channels is operating.

However, for the box to work it requires the connection to the VM hub.

[roy247]

I would have thought the engineer would have checked the hub was working but just to check do you know which hub it is you have, hub 3, 4 or 5 and what colour is the light on the front of the hub, also as you say you have no internet I assume your mobile phone can't see a signal from the hub.

[Ashleigh_C]

Hi there @shelives

Thank you so much for your post and welcome back to the forums! 

I am so sorry to hear that you have been facing these issues with your connection.

You mentioned there was an engineer who identified the issues with the cabling, were they able to restore this or have they booked a future appointment to have the wiring repulled? 

If not was the issues resolved when the engineer left, but then returned? 

Thank you.