Hi last night I upgraded from fun tv to XL tv for only 50p which I was really impressed with because when I wanted to leave the gent I spoke to on the phone changed my package at a cheaper price, which I was grateful for and assured I’d still receive HD channels like sky one HD etc. He lied to me so I did the upgrade late last night. I got an email to confirm my package choice but my channels have still to switch back on. How long does it normally take for the upgrade of channels to happen please?
Very sorry to hear about the confusion over the change of package. I'm glad to hear you were able to sort out your package when you called back.
With regards to your channels, these can take upto 24hrs to become active after the change has been requested. If you are still unable to view these channels after the 24hr period, please let us know and we will be more than happy to help.