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jamesholmes
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TV box not receiving power

Hi,

recently my v6 box suddenly stopped having any lights on the front and from what I’ve read online that means the box is dead

any advice?

thanks

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japitts
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Re: TV box not receiving power

Presumably, you've proven the power socket etc, as all good? And made sure the power connections haven't become loose?

If the V6 won't power up in these circumstances, then you probably do need to call and report the fault.

150 from a VM phone, or 0345 4541111 from any other phone.

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John_GS
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Re: TV box not receiving power

Hi @jamesholmes

 

Thanks for posting. 

 

My apologies for the TV issues. From the forum details posted, I've found an account that doesn't have a TV service attached to it.

 

If it's the wrong account located, please let us know and we can assist further from here

 

Kind regards,

John_GS
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jamesholmes
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Re: TV box not receiving power

Hi John.

Yes this is the forum account related to a my own household but the TV box at my girlfriends house is the one that has gone out, sorry for the confusion just though it would be easier to reuse this account 

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John_GS
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Re: TV box not receiving power

Hi thanks for coming back to me.

 

No worries at all, explains it perfectly 🙂

 

Will send you a PM to get the details.

 

Kind regards,

John_GS
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John_GS
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Re: TV box not receiving power

Hi @jamesholmes

 

Thanks for your message, apologies for the delayed reply I've been out of the office. I can see you've had a tech visit so all should be sorted.

 

Do let us know if you need further assistance 

 

Kind regards,

John_GS
Forum Team

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