TV box is beeping and keep restarting

[Espaniolito1978]

Hi,

I got the same issue. I clear and delete all contents as recording was not working anymore in the box, flickering all the time. Since i did the clear and delete, 2 days ago, it keeps rebooting the box and deleting. Useless machine, and not being able to use my membership paid for, so i hope you deduct this from my next bill. In the meantime, it looks like we need a new box then. Can you send a new one please?

[Espaniolito1978]

For last 4 days my tv box keep rebooting after trying to clear and delete everything in orser to solve the flickering images on the recording.

It seems we might need a new box. Once I was offered the newest box when renewing a contract but mine was never changed and never received a new one. Can you please send us the newest box as promised?

[japitts]

There's no need to do a master reset for a picture issue, there's a few other things that could have been checked first. There's also a known issue with the "clear & delete all" option which wouldn't have been suggested - https://community.virginmedia.com/t5/Virgin-TV-V6/Known-Issue-Clear-and-Reset-Function-V6/td-p/51613... 

Now that you've done it, try turning off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. The box should reboot, the power button should turn blue, and it should reset and boot up normally.

If this fails, then you should report your V6 faulty via the usual route. Be very careful with requesting "the newest box" as some VM sales people may take you as requesting a voluntary conversion to TV360 which (while running on the same physical box) is completely different software with quite a few differences, and is fundamentally not TiVo. Your V6 is already the latest box if you are used to the TiVo-software.

[Tom_W1]

Hi @Espaniolito1978 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

We can see that since you've raised this post last weekend, you've been able to get support via other methods to get the box replaced and working again which is great news.

If you do need any further help or support in the future then please don't hesitate to let us know!
Many thanks