You haven't said that you do, but if you have a second box can you try swapping them around and see if the fault follows the box?
If that's not possible then sign into Check Service status at the top of this page. It shows any local faults, but more importantly you can also run a test against the V6 box. By doing this VM should be able to try and connect to your box and determine what the problem is. Sometimes this results in them sending out a replacement and/or engineer, which saves a phone call.
.The above probably won't help as I think it will either think the box is turned off, or there's nothing wrong, but that will help you with the next stage which to call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time
When calling Faults hopefully the system will recognise that you've used the online faults checker and place you into a queue for an agent to pick up.
If not and you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
A member of the Forum Team may pick this up, but it may take a day or two.
Dave
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