Virgin Media Community

[Ralmoos]

Hi, my TV box is playing up, got up this morning just to see the orange light on the box and it only displays the ‘welcome’ message then it seems to reset itself and same again, yes I have unplugged every wire from it and plugged it back in, same with plugs, yes they are switched on and working, and yes I tried holding + and - buttons down until welcome screen is up, still nothing can’t get through to customer services to book an engineer either 😔 

[Retro-Tech · Accepted solution]

Hi,


Have you managed to resolve this yet? If not I might be able to help - but may require account and area reference details If you still have an issue send me a private message.

I will need to test your services remotely.

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