I keep getting the error 7400 when trying to watch TV and none of the channels I pay for are available. I dont have much time in the day due to the nature of my job to keep on hold. As such I've had no TV for nearly a month now and frankly it's unacceptable.
I've been through all the online support. EVERY time I run a diagnostic, the virgin website says that there are issues and to try again in half an hour.
Needless to say, this doesn't work either. I'm at my wits end at the moment. Can somebody please help me as the on hold music is slowly driving me insane.
Thanks for posting and welcome to the community. Sorry to hear of the TV and TV Go issue. The TV Go issue - have you got another device you can log in on? If so, try it for me as this will tell us if it's a device issue or an overall issue for you that we need to sort.
When you said you changed your package, did you change the amount of TV boxes on your account? Just going by the 7400 message.