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ferudunturan
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TV V6 restarting while watching YouTube and getting stuck on StartingUp after that

TV V6 restarts while watching YouTube and gets stuck on StartingUp after that. I tried unplugging the power cable for a couple of minutes, resetting it to the factory settings but the problem keeps happening again and again while using the YouTube app.

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japitts
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Re: TV V6 restarting while watching YouTube and getting stuck on StartingUp after that

Is it restarting when you're watching a video, or is it not getting that far?

If yes... is it any video or just particular ones?

If not...does it make any difference how you access the app - using the Search & Explore menu, vs the apps menu?

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ferudunturan
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Re: TV V6 restarting while watching YouTube and getting stuck on StartingUp after that

Most of the time, when watching a video but sometimes it gets stuck on opening the Youtube app. I always use Search & Discover menu to access YouTube. I'm not sure about it's any video or just particular ones but I remember it happened twice while watching something live. 

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ferudunturan
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Re: TV V6 restarting while watching YouTube and getting stuck on StartingUp after that

Now it started happening while watching TV not YouTube.

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japitts
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Re: TV V6 restarting while watching YouTube and getting stuck on StartingUp after that

Any TV box that's restarting anything more than occasionally & overnight, probably has a fault.

Treat it as you would any fault - ideally call into 150 to have it reported immediately. Or wait for a staff response on here, but timings aren't guaranteed.

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Hayley_S
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Re: TV V6 restarting while watching YouTube and getting stuck on StartingUp after that

Hello @ferudunturan,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see this is has been causing problems for you.

 

I have managed to locate your account using your forums details, please can you confirm you are still having these issues? I can see no known issues on your equipment on my side.

 

Look forward to your response.

Hayley
Forum Team



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