You should just be able to just replace the V+ box with the V6. Remember in order for it to work properly it needs a coax connection AND a connection to the Hub - this is best done by Cat6 ethernet cable but can also be over wifi (or powerline adapters) You will need to call into the number supplied in order to activate the new box and tie it to your account
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I replaced the ‘V-box’ in my other room with the new TV V6 box
After 45 minutes on the phone I finally managed to get through to get the equipment initiated and waited patiently for the advisory 30-40 minutes in expectation of watching the football, only to get a blank blue screen with ‘No signal’ on it
I rang up again and having been on hold for another 45 minutes I gave up hope and went to bed
Welcome to our forums and thank you for posting. I'm sorry that you've had difficulty setting up your new TV box. As we're phasing out our older technology, this replacement would have been for your old V+/VHD.
I presume a 'V+/VHD' box is the same as a 'V Box' - if so that is the one I have replaced
thanks to outside help I am now up and running
0nly problem is when I switch my TV on the system is not running on that particular channel and I have to scroll down 5 channels to get the recipient Virgin screen - strange because it was fine before on the V Box? .
Yes, the standard V box is the older version of our V+/VHD boxes, it just had fewer features. I'm surprised you had one that was this old, we've been upgrading our customers' equipment for some time now.
I'm afraid I'm not sure I follow what the problem is regarding channels. Do you mean that you switch on your TV and the V6 box isn't automatically loaded and you have to switch input sources?
Thank you for coming back to me. Does this still happen when you switch on the TV first and then load up your V6 box? I'd expect the action of turning on the V6 would trigger the TV to auto-locate the correct source/channel.