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mjd1910
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TV V6 box not connecting just says starting up then goes black

Connected my new TV V6 box and successfully went through the configuration. No connection problems so attempted to set the remote control to control the TV. Now when its turned on we just get a blank screen. Turned the TV V6 box off and it displays starting up and then goes black. Unable to resolve this.

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Ian_41
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Re: TV V6 box not connecting just says starting up then goes black

have you tried putting the HDMI cable into a different HDMI port on the back of your TV?

 


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mjd1910
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Re: TV V6 box not connecting just says starting up then goes black

Yes. and different HDMI cables. Also ran the scan and it doesn't pick up the TV v6 box. It thinks its in standby mode, but it's not.

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Ian_41
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Re: TV V6 box not connecting just says starting up then goes black

Are you able to access the menu screen when you press the home button? or (and I know its not always easy) do you have another TV in the home that you can connect to the V6?

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mjd1910
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Re: TV V6 box not connecting just says starting up then goes black

Sorry, the Service status says Your TV box is offline ....

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mjd1910
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Re: TV V6 box not connecting just says starting up then goes black

When I press the Home button the power button flashes but nothing happens, the screen stays black

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mjd1910
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Message 7 of 15
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Re: TV V6 box not connecting just says starting up then goes black

Yes, I have a smaller TV which I will attempt to connect. I don't think it's the TV as my Amazon Fire stick and my DVD player. work. I will swap the TV's

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Ian_41
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Re: TV V6 box not connecting just says starting up then goes black

I have PM you

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Jam-35-94
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Re: TV V6 box not connecting just says starting up then goes black

I am having the exact same issue and cannot find a solution.

Was this get resolved?

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Paul_DN
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Re: TV V6 box not connecting just says starting up then goes black

Hi Jam-35-94,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear your V6 box isn't starting up, have you checked all your internal connections are hand tight and rebooted both the box and the router, if not please can you try this, if this doesn't work then the box may need replacing.

 

Kind regards

 

Paul.

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