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ashrafsanju
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TV V6 Box not working

Hi,

My V6 box stopped working and I got a message saying DVR box has detected a serious problem it will take up to 3 hours to fix it. But I am still getting the same error message even after the next day. I saw someone commenting on the community forum that harddrive is probably gone. I am trying to get hold of virgin media for the last few weeks, but no luck. Posting here hoping someone will see this and respond.

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japitts
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Re: TV V6 Box not working

Your box's hard drive has failed and, as you've probably gathered, you'll need a replacement box.

VM staff work their way through posts on here, but it can take a few days - therefore calling faults-CS on 150/0345 4541111 and waiting for an agent in order to report your failed box, will almost certainly be the quickest way to resolve it.

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Steven_L
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Re: TV V6 Box not working

Hey @ashrafsanju,

 

Sorry to hear of the issues that you're having with your box.

 

I have been able to locate your account and can see that a new box has been sent out to you and activated earlier today.

 

Is everything working as it should now ?

 

Regards

Steven_L

 

 

 

 

 

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