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ModTeam
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TV Pixelation issues in Peterborough (Resolved)

Hello,

 

We're aware that there is a TV pixelation issue in the Peterborough area and a ticket has been raised under  F009490521.

 

Our engineers are working as fast as they can and we're sorry for any inconvenience caused.

 

Regards,

 

ModTeam

................................

Edit

08/12/21 - The ticket has been resolved. If you're still experiencing issues, please create a new thread so we can investigate

 

davebradley
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Re: TV Pixelation issues in Peterborough

Still pixellating on V6box PE7 3LZ,any updates ?

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Lisa_CC
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Re: TV Pixelation issues in Peterborough

Hi Davebradley, we'll update the sticky post above for a proper update but for the moment, our engineers are still working on it.

Thanks,

Lisa
cinnywen
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Re: TV Pixelation issues in Peterborough

The issue for me is getting worse, it’s making virgin unwatchable.

this has been going on since Sat affecting a lot of people, are you any closer to a fix?

will there be any compensation (money off the bill) for this ongoing issue?

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Lisa_CC
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Re: TV Pixelation issues in Peterborough

Hi @cinnywen, the ticket was resolved this morning, please try rebooting your TV Box a few times to see if it's improved? If not, please create a new thread so we can take a closer look.

Thanks,

Lisa