Thanks for using the forums to get this issue with your TV picture looked into, I am sorry for the delay in getting back to you and for the frustration this issue may be causing. I would be more than happy to help get things back to normal for you.
I have already taken the time to look into our faults check for your services and my system has identified an issue that will need an engineer visit to resolve. I will send you a PM now so we can chat about dates and times 🙂
Thanks for your PM, I am sorry you couldn't use the online account to reschedule your appointment, but I can see that you have managed to reschedule through the automated phone line. Please let me know how this goes and try not to PM me as I may be off shift 🙂