TV Picture Pixelated HD Channels Virgin TV V6 Box

[mikerawlinson]

Virgin was hopeless over Christmas day as the picture was breaking up all the time ......tried everything as suggested  in other posts ..... need to cancel my tv package as we have netflix.

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Matthew_ML]

Hey mikerawlinson, thank you for reaching out and a warm welcome to the community I am sorry to see you are having some TV issues.

We understand how frustrating this and I will be able to take a look at the issue for you, however we don't deal with package changes via this channel.

I will send you a PM now, please look out for the purple envelope. Thanks