So I forgot my pin no for my TV. Noticed that after some failed attempts, you can do a pin reset, by putting in letters from your password. But using my password for my internet login to Virgin Media, did not work. So I rang Virgin Media, told them I never had or forgot my security password. Went through the process and got a new password and was told this would also link to the TV, wait 30 mins, then try to resit pin again. Which I did, but it still does not like the password. So is the TV password, different again? How do I get a new TV password to reset my Pin?