Virgin Media Community

[singleg]

Lots of my channels are showing ‘No info available’ in my TV guide.

Any suggestions please? (I’m in the West Midlands)

[newapollo]

That generalaly ahppens when the TIVO has lost the internet connection

Have you tried rebooting the box?

[japitts]

Before rebooting the TiVo to fix this, try a couple of things first..

1: Check the front-left of your TiVo for any flashing green LEDs, if the heartbeat light is flashing your box has no internet connection so anything using online will fail - TV Guide included. Trying to use OnDemand is another good test.

2: If this is the case, then there's the problem and further tests are a waste of time. If the light is on, then follow Home > Help & Settings > Settings > Network > Connect to VM services now.

Wait 30 minutes or so, and check your TV Guide.

[singleg]

Sorry guys! It’s a V6 box that I have. I’ve rebooted it with no effect.

[japitts · Accepted solution]

I'm not surprised in all honesty!

Check OnDemand as to whether that works on your V6. If it does, your internet connection is working and refer to paragraph 2 of my previous post..Follow Home > Help & Settings > Settings > Network > Connect to VM services now.

Wait 30 minutes or so, and check your TV Guide.

If OnDemand doesn't work, then your V6's internet connection is the problem and we need to know how it is connected to your homehub, for this is what supplies the online functionality. Ethernet cable or wireless?

[Alex_RM]

Hi singleg,

Thanks for posting and sorry to hear you've been having some issues with the On Demand service. 

Have you tried the advice from japitts?

Let us know if you're still having issue with it.

Alex_Rm