I wished to downgrade my TV channel selection from 'Full House' to 'Fun' . According to the TV Channel guide on the website (Last updated 4th July 2019). Hoping to save some money after the £4 hike on my package.
But customer service tell me that this Channel guide is now out of date and the 'Fun' category no longer exists! So there is only category 2 'Mix'. But she was unable to tell me exactly how much saving there would be if I downgraded to this category. She promised to send me an e-mail describing which channels I would actually get from the 'Mix' selection but she only sent a standard 'upgrades' e-mail quoting ..........sign into My Virgin Media at virginmedia.com/myvirginmedia and select My upgrades & offers. Naturally - they all turn out to be increases in my package.