Virgin Media Community

[pdomanski]

I have a problem with my Tivo box and was told on this forum that the Tivo box would not work properly with a K4 tv, so I contacted Virgin and they sent a new box (it arrived within the 24hr window). My problem is that it looks exactly like the Tivo box I already have. I thought they would send the V6. Do these units look alike?

[newapollo · Accepted solution]

Hi pdomanski,

The two boxes look completely different. https://www.virginmedia.com/help/virgin-tv-box 

The V6 is the one in the middle, and the older TIVO is on the right.

[pdomanski]

Thanks Dave,  will need to contact Virgin again

[japitts]

Remember the V6 requires VM home broadband. If you don't have that, then you will only get a TiVo.

[Steven_L]

Thanks for coming back to us @pdomanski.

The team would try to replace your service like for like unless you request to change the box to a V6.

I can see that your box was activated on the 28th May, have you been able to use the box since that date?

Regards,

Steven_L

[pdomanski]

Hi Steven_L

Not recorded anything yet to play-back (that seemed to be the time that the box played up.

Will keep you informed.

Have I lost all recordings on my old box? (could they be transferred?)

Regards Paul

[Steven_L]

Thanks for coming back to us @pdomanski.

I will start with the bad news, yes unfortunately all of your recordings will be lost and we cannot recover them on your new box.

Please give it a try, when you can and let us know, if you have the same issues.

Regards,

Steven_L