TV Box stuck on welcome screen

[Gixer58]

Seen this on another post - how do I get a technician to look at my box as it won't work !!

[japitts · Accepted solution]

It a TV box won't boot-up or is stuck in the reboot cycle you need to report it to faults.

Either 150 from a VM phone or 0345 4541111 from any other phone.

VM staff should respond on here after a couple of days otherwise.

[Steven_L]

Hey @Gixer58,

Welcome back to the community and thanks for taking the time to post.

I'm sorry to hear of the issues that you're having with your TV box, I have looked into this and we need to send a technician out to replace your box.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L