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Rainman69
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TV Box stopped working

No picture at all - second box in spare room works so not a service issue - impossible to get through to customer service (apparently something to do with Covid - same message has been on loop for 7 months) 

All lights are on on the box - been through all the "pull the plug" , "turn on / off" nonsense that is on the help page 

Impossible to get through to customer service & nothing on line helps 

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Rainman69
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Re: Both V6 boxes have a black screen and wifi is still intermittent. Ready to cancel contract!

Apparently this is something to do with Covid - at least that's the message I've ben getting from the customer service number since March

 

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japitts
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Re: TV Box stopped working

It might sound silly, but you've not said so I'll ask...

Is your TV tuned to the correct HDMI input from your V6?

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Rainman69
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Re: TV Box stopped working

It is a really silly question - I can’t believe you even asked me that 

Ate you part on Virgins incompetent Indian call centre staff by any chance ?

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newapollo
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Message 5 of 6
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Re: TV Box stopped working

Have you swapped boxes as that should help determine if it's a set up issue, box fault or signal fault?

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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Rainman69
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Re: TV Box stopped working

Of course 

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