TV box not working. Have run status etc which said there was an issue. Followed all the steps and still just a black screen. I was watching a programme on 'my shows' when it froze and now nothing at all.
Welcome to the Community and thank you for posting.
I am sorry to hear you are experiencing issues with your set top box.
Have you checked all the cables leading in to the equipment are secure, without damage and finger tight?
Can you also advise if you have rebooted the box since the issue started. If yes, do you get the starting up screen?