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GGibson
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TV BOX

TEST SAYS TV BOX NOT WORKING PROPERLY. Rebooted but still the same.

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japitts
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Re: TV BOX

What test? What's the problem you're having with your TV box? Which box do you have?

The more detailed info you can give, the better we can help.

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GGibson
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Re: TV BOX

Is the test you can do on the Virgin mobile app when you hit the status button. 
I’ve rebooted as the app suggested, and there seems to be nothing wrong, but the app says it’s “online but not working properly”and suggests contacting Virgin.

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japitts
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Re: TV BOX

What is the problem you're having with your TV service?

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Ashleigh_C
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Re: TV BOX

Hi there @GGibson

 

Thank you so much for your post and I am so sorry to hear there has been an issue reported with your TV service! 

 

Big thank you to @japitts for helping here and so sorry to reiterate their question but what issues are you noticing with your service? 

 

Thanks again.

Ash_C
Forum Team



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