Hi. The audio is out of sync with the video on the Virgin TV V6 box, also when watching videos online via devices there is an issue. I have tried all the suggested ‘fixes’ I have read on forums etc, including restarting/rebooting/audio settings with Dolby PCM. Please can someone from virgin test my connection? How can I contact Virgin without having to pay for the call, seeing as it I’m trying to fix their expensive and faulty equipment.
Thanks for posting and welcome to the community. I am sorry to hear of the TV audio/visual issues. I can fully appreciate the annoyance this would cause. I have ran a check on the account for you today, and can confirm there's no issues showing.
Has everything been sorted? If not, please let me know.