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TV 6 keeps freezing

My TV works when showing live programmes and when showing programmes from the internet.  However, any time the hard disc in the TV V6 box is needed (e.g to play a recorded programme) after about 15 to 20 minutes (sometimes less) the TV picture freezes and I can't use the TV unless I go back to live programmes or catch up from the internet.  Re-booting the router and the TV V6 box has made no difference.

Help appreciated.

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Re: TV 6 keeps freezing

Hi cjwfirst

 

Thanks for posting. I am sorry to hear of the TV issues. I can see from a system check that we are sending you a new box to fix this.

 

Let me know how the new box is or if you need further assistance.

 

Kind regards,

John_GS
Forum Team

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