Just received my new V6 box yesterday which replaced my old TIVO. This is a second box in a separate room. When previously setting up it was noted that the old cable had been run under the floor from one room into the other room. The engineer noted that he could run a virgin cable but that would have looked a mess so he tried the other cable (from previous sky installation) and that worked on the TIVO box which was great. He did mention the cable possibly would not be good enough but it worked, problem solved. Now I have the new V6 box and the coaq connector on the back is a push fit rather than screw fix. What can I do? Is there an adaptor I can buy or do I need a new cable to run from the junction box to the new V6?
Thanks for this I will try and ring again but had to give up yesterday having waited over an hour 😞 I have ordered the little adaptor from Amazon in the interim if it works great it gets me out of a hole if not then I will wait to see if I can get through to Virgin and get one sent out. I did dive into the box again yesterday excitedly hoping to find a cable but was left disappointed 🙂
Anyone from Virgin on who I can send my account details and area to and they can get a loca engineer to drop one off 🙂
The issue with these third-party cables is that you run the risk of them injecting RF noise back into your local network which can affect service for yourself and other local customers.
If that results in faults being raised and engineers being tasked to investigate the interference, then - apart from your "unathorised modification" (I think is the wording used in the T&C) being the cause of that fault, you could well find yourself liable.
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Thanks well hopefully someone from Virgin will pick up on this message and arrange to send me out a cable. I spent over an hour waiting yesterday on the phone and I have sent a mail also which I am still waiting on a response. When I refreshed my package I did mention that the v6 would be replacing a Tivo so disappointed the cable was not sent.
Hopefully a virgin rep will pick up and contact me directly to resolve this.